Supporters Relationships Coordinator
Forest and Bird is New Zealand’s leading independent conservation organisation. For almost a century, we have been advocating and speaking out for nature on land and in our seas, and co-ordinating community-based projects throughout Aotearoa New Zealand.
As a not-for-profit organisation, our donors and supporters are key for making our mission of giving nature a voice a reality and they are at the heart of everything we do. In order to ensure our members and supporters receive exceptional customer service, we are looking for an engaging Supporters Relationships Coordinator to become part of our Fundraising & Membership top team!
For this full-time position of 40 hours per week based at our Wellington Office, we need a confident and friendly customer service oriented professional to be our first point of contact to our donors! You will be answering many phone calls, emails and web enquiries in a professional and timely manner, as well as keeping our supporters records up to date. You will thrive on managing data, including financial processing. You’ll also manage our web shop, ensuring orders are processed and dispatched accordingly. In short, you will need to work closely with our people and our systems.
As the first point of contact for our supporters and an actively involved team player you will contribute ideas to continually improve our donors’ experience, boosting our membership recruitment and retention.
The candidates that will be considered for this role will have to be a people person and a natural communicator, have proven work ethic, empathy and genuine desire to go that extra mile for our supporters. We would expect that you would have experience in talking to customers and be confident in it. You will need to love looking after our members and making sure they’re satisfied with the assistance they receive every step of the way!
To be successful in the role you will need the following:
- Have a professional phone manner and positive outlook;
- Proven customer-service skills – you must demonstrate follow-up and excellent customer care and communication skills;
- Experience managing data with an eye for detail;
- Excellent IT skills including Word, Excel and databases;
- Strong time management and organisational skills;
- A high level of personal motivation, the ability to complete tasks independently;
- Lastly - an unfaltering LOVE for fundraising, and immense RESPECT for the difference our donors make!
Our roles are well-sought after so we are looking for the very best candidate to fill this position. To apply, please email your CV and a cover letter to email@example.com. All applications will be acknowledged. Shortlisted applicants will be required to complete an application form prior to an interview. The closing date for applications is 5pm, Monday 27th May 2019.
Specific queries about this role should be directed to Jess Winchester, GM Fundraising & Membership on (04) 801 2219.