Complaints Process
Forest & Bird is committed to providing high-quality services and maintaining open communication with the public. We aim to resolve complaints within 10 working days.
Making a complaint
To help us address your complaint effectively, please include:
- your name and contact details
- member number (if applicable)
- a description of your complaint
- any relevant documents or evidence
- the outcome you are seeking
Acknowledgment of complaint
Forest & Bird will acknowledge receipt of your complaint within two working days.
Next steps
Forest & Bird will investigate your complaint thoroughly and impartially. You may be contacted for further information or clarification. If more time is needed, we will keep you informed of progress.
Outcome
You will be informed of the outcome of your complaint in writing within 10 days and any actions that will be taken.
Confidentiality
Your complaint will be handled confidentially, and your personal information will be protected in accordance with our privacy policy.